COVID-19 student FAQ

In accordance with President Peter Salovey’s message of March 14, 2020, students should stay off campus. YDS is moving all classes online for the duration of the semester.  The answers below align with this announcement.

Please frequently check both the YDS COVID-19 page as well as the University’s COVID-19 website for the latest updates and resources.

ITS has posted a page about remote learning with Zoom and Canvas for students.

The Library has a page with updates on their campus and remote services.

Jump to a section on this page:

Health

Online Class Participation

Housing and Dining

Financial Aid and Student Workers

Accommodation Requests

Registrar Information

International Students

Travel

Commencement

Campus Access

Campus Worship

Contact Information


Health

Please download this comprehensive document from Yale Health: Student Health, Wellness, and Prevention of Spreading COVID-19 (.pdf) (posted April 3, 2020)

Also visit Yale Health online for the most up-to-date information.

Yale Health remains open for patient visits at 55 Lock Street to assist students by telephone weekdays through Student Health at 203-432-0312 and after hours at 203-432-0123. MyChart is always available and another good way for students to communicate with their Yale Health providers. Students can get more information about MyChart and enroll in MyChart at https://yalehealth.yale.edu/appointments/using-mychart.

Students who have waived Yale Health Hospitalization/Specialty Care Coverage should seek care in accordance with their health insurance plans. These students, of course, may use the services at the 55 Lock Street facility and may consult with Student Health at 203-432-0312 or with their clinicians at Yale Health’s Mental Health and Counseling Service at 203-432-0290 to develop plans for care while away from campus.

Q: What do I do if I feel sick, particularly with fever >99.9°F (37.7°C), cough, or shortness of breath?

Symptoms of COVID-19 can include the above + any combination of: sore throat, headaches, body aches, fatigue, nausea, loss of smell/taste.

  • If you are a Yale student or Yale Health member, you should contact Internal Medicine (203-432-0038), Student Health (203-432-0312), or Pediatrics (203-432-0206) from 8:30 a.m. to 5 p.m. For urgent attention 24 hours a day, 7 days a week, please call Yale Health Acute Care (203-432-0123).
  • If you are an Aetna member or have other healthcare coverage, please contact your physician.
  • Avoid contact with others to limit spread.
  • Cover your cough/sneeze with a tissue or sleeve, not your hands. Wash your hands with soap and water after coughing, sneezing, and blowing your nose. (See CDC handwashing video.) Use alcohol-based hand sanitizer if soap and water are unavailable.
  • Facemasks are recommended for people with symptoms of respiratory infection to minimize the risk of spread of infection.
  • Please do not show up at a clinic, urgent care or other health facility without contacting it first.

Q: If we’re on the Yale health insurance plan, how do we get health care in Connecticut?

If you have Yale Health Hospitalization/Specialty Coverage and are in Connecticut during this period, you should obtain care, as usual, through Yale Health providers at the Yale Health Center at 55 Lock Street in New Haven. If you have questions about your care, please contact Student Health at 203-432-0312.

As always, urgent and emergency care is covered at 100% worldwide for students enrolled in Yale Health Hospitalization/Specialty Care Coverage.

If you have questions regarding Yale Health Hospitalization/Specialty Care Coverage during this period, please contact Member Services at 203-432-0246 or member.services@yale.edu.

Q: If we’re on the Yale health insurance plan how are we covered if we are out of state?

As always, urgent and emergency care is covered at 100% worldwide for students enrolled in Yale Health Hospitalization/Specialty Care Coverage.

If you are away from Connecticut and require non-emergent medical care, contact Student Health at 203-432-0312 and our staff will help you determine next steps. Effective through July 31, 2020, unless students are invited to return to campus, Yale Health will expand its network of providers to allow for coverage outside of Connecticut for medically necessary treatment for chronic conditions and for prenatal and labor and delivery care. Please note that, with the exception of urgent and emergency services, you will need prior authorization from Student Health for coverage of these out-of-area services.

Except for prenatal care, this extension of Yale Health’s provider network does not apply to preventive care and elective procedures or treatments. These services will be available as always through Yale Health providers at our 55 Lock Street facility. If you have questions regarding preventive care or elective procedures or treatments, you may contact Student Health to discuss options.

Out-of-area providers frequently request evidence of coverage. If you need a Yale Health Hospitalization/Specialty Care Coverage member ID card, please complete this form: https://yalehealth.yale.edu/request-yale-health-member-id-card.

If you have questions regarding Yale Health Hospitalization/Specialty Care Coverage during this period, please contact Yale Health Member Services at 203-432-0246 or member.services@yale.edu.

Q: How can I access Mental Health and Counseling Services?

If you are currently receiving care from Yale Health’s Mental Health and Counseling Department, please contact your clinician at 203-432-0290 to develop a plan for care while you are away from campus. If you are in need of mental health services and are not receiving care from a clinician at Yale Health’s Mental Health and Counseling Department, please contact Mental Health and Counseling at 203-432-0290 for advice and options.

Q: Can I still get my prescriptions? (all students with Yale Health Hospitalization/Specialty Care Coverage)

  • To ensure an adequate supply of medication, the Yale Health Pharmacy will authorize early medication refills for most maintenance medications (excluding controlled substances). If you have less than 50 days of your medication on hand, call the Pharmacy at 203-432-0033.
  • Yale Health recommends using Magellan Rx Home for mail delivery of your maintenance medications. Magellan will apply your benefit automatically so there will be no need for a claim form. You will pay only your copayment for your prescription.
  • To avoid unnecessary trips to the Yale Health facility, Yale Health will temporarily modify their reimbursement practices for use of non-Yale Health pharmacies. From now through July 31, 2020, you can fill your prescriptions at any pharmacy, pay for them at the time of service, and then complete a claim form to receive reimbursement for the cost of the medication less your regular copayment.

Yale Health will update you if the University’s plans change.  If you have questions or concerns not covered in this message, please contact Member Services at 203-432-0246 or member.services@yale.edu.

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Online class participation

Students can access helpful tips about online learning by visiting https://poorvucenter.yale.edu/academic-continuity-student-best-practices

Required Equipment for using Zoom at home

  1. Laptop or desktop computer with the Zoom software installed
  2. Web camera (most laptop computers have built-in webcams)
  3. Reliable internet connection
  4. Quiet location
  5. Headset or earbuds

Turn on Canvas Notifications

Within Canvas@Yale, you can modify specific notifications to determine how frequently you receive emails from your course sites. It is recommended that you update your Canvas notification settings to ensure you receive all notifications and be sure to check your Yale email account.  This will ensure you know when a professor schedules Zoom sessions, adds assignments, and shares announcements within Canvas. Review this detailed help guide on how to update your notifications.

Understand How to Participate During Zoom Sessions

Find your class session’s Zoom link.  If your professor has scheduled class via Zoom in Canvas, the Zoom meeting link is in your Canvas course site under the Zoom navigation heading or in the Canvas calendar, as an event.

Join your class session

  • Click the Zoom meeting link before class starts.
  • You may receive a prompt to download Zoom to your computer, tablet, or phone.
  • Follow the instructions to join with computer audio and mute your computer’s microphone. This prevents sound feedback throughout the Zoom session.
  • Unmute your microphone when you want to contribute to class.
  • Other Tips:
    • Use lighting pointed toward your face so your peers and instructors can see you.
    • Choose an environment free from distractions (avoid a busy cafe or a loud space).
    • Look at your laptop or desktop camera when speaking, this will replicate eye contact with your peers.
    • Learn how to share your screen.

Getting Help

Online training and videos and step by step instructions are available at the following websites:

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Housing and Dining

YDS is keeping our apartments open for students who simply cannot go home, whether because they come from a country severely affected by COVID-19 or for other serious reasons. But if moving to the home of your parents or other family members is an option for you, we recommend that you move off-campus for the time being. If you have questions or need assistance making such a move, please reach out to Kathy Antos at Katherine.antos@yale.edu.

Q: Will I be able to stay in my apartment? 

Yes. Yale Graduate Housing will remain open. The DivApartments are very rare, each apartment has their own bathroom and kitchen. Therefore, they allow for social distancing and self-isolation.  

Q: If I do not return to campus, how can I get my personal possessions from my apartment? How can I get books and notes and articles that are in my carrel in the Library?

Please reach out to the Office of Student Affairs with your requests and we will handle accordingly. 

Q: I live off-campus. Can I stay there, or do I need to go home too?

You have the option to remain in your off-campus housing, but we recommend if you are able that you consider going home. Off-campus social life also poses a risk of contagion.

Q: What if I live in off-campus housing?

We have no control over off-campus housing. Presumably this is now your residence and you can stay or leave depending on your lease and agreement with your landlord. We do urge you, however, to follow the protocols outlined by Yale and the city of New Haven to limit the spread of the virus.

Q: Will residents who move out receive a pro-rated rent refund? 

If you want to move out completely, we will waive the rent for April through the end of your lease in June. You should have all belongings out of the apartments by March 31st and notify either Kathy Antos (katherine.antos@yale.edu) or Jeanne Peloso (jeanne.peloso@yale.edu). It is important to either move your furniture, give it to another student, or place it in the dumpster. Please do not leave it beside the dumpster.

If, on the other hand, you want to go home but do not want to move out of your apartment, we will provide a credit of half rent for the months of April-June. We are not asking you to do this; we are offering this for those who may have family about whom they are concerned and who want to be with them. Again, please notify either Kathy Antos or Jeanne Peloso.

Please note: 

U-Haul is offering 30 days of free self-storage to students who have to move due to precautions surrounding the coronavirus pandemic. 

In addition to offering 30 days of free self-storage, U-Haul offers several moving options including special rates for truck and trailer rentals. 

U-Haul says the minimum age to rent a truck is 18 years old with a valid driver’s license. 

There may be limited availability in your area, so the company is encouraging students to act quickly. 

Students can visit U-Haul’s website to find a nearby location.

Q: What about eating in the Refectory while on the meal plan?

As for March 24, the Refectory, like the rest of the Quad, is closed. There is an important exception. Students who are on the dining plan will be able to pick up meals between 10 a.m. and 12 noon each day in the northeast building of the Quad. You must have signed up (you may still do so) with Kathy Antos, Associate Administrator, in order to be eligible (katherine.antos@yale.edu). You will have access through the door on the lower level inside the fenced area that is closest to East Rock and immediately off the drive as it bends around the building. This is immediately below the Old Refectory and is the closest point to the apartments. You will follow the same pattern that you did today, except you will find your meals in the sitting area off the classroom and offices on that floor. Please sign in and use a glove to pick up your meals. You will be able to do this seven days a week. After you have picked up your meal, we ask you to leave the building.

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Financial Aid and Student Workers

We understand that measures to limit the spread of COVID-19 are creating financial challenges for some of our students. We are committed to working with you to find solutions! Please contact Doreen Generoso in our Office of Admissions and Financial Aid at Doreen.generoso@yale.edu.

We will maintain pay for student workers who have regular jobs at YDS. Please contact your supervisor and ask if you can work remotely. Whether you are able to work remotely or not, we will continue to pay you. You will need to complete a standard timecard. We will follow the standard schedule for the issuing of payments to you. Unfortunately, we are not in a position to hire new workers.

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Accommodation Requests

Q: Can you provide guidance on students with disabilities and accommodations that extend into the online environment? 

If any student poses a concern about accommodations for online courses, please email Student Accessibility Services. They are available to field questions and help coordinate accommodations with faculty. 

Additionally, they are working closely with the Poorvu Center regarding academic continuity and online delivery of course content.

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Registrar Information

The Registrar’s Office is open during normal business hours, but staff will be working remotely so please call or email for assistance at (203) 432-5311 or roslyn.evans@yale.edu. Please give staff extra time to respond to voice mails or your emails due to the increased number of inquiries.

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International Students

Q: Will I be able to take classes online and still be compliant with U.S. immigration? 

On the night of March 12, 2020, the Student and Exchange Visitor Program (SEVP) provided NAFSA with the following statement: 

“SEVP is committed to remaining flexible in allowing schools to make temporary procedural adaptations so nonimmigrant students can continue to make normal forward progress in their program of study. They can temporarily engage in distance-learning, either from within the U.S. or outside the country, in light of COVID-19. SEVP will provide updated guidance as the scope and length of this situation becomes more clear.” 

This came as welcome news. Earlier that day, NAFSA had contacted SEVP to advocate that SEVP allow schools to maintain SEVIS records in Active status for students who choose to or must take the online portion of classes abroad under the school’s COVID-19 policy pursuant to SEVP’s March 9, 2020 Broadcast Message 2003-01, Coronavirus Disease 2019 (COVID-19) and Potential Procedural Adaptations for F and M nonimmigrant students. A number of NAFSA members had reported receiving guidance originating from SEVP headquarters that schools had to Terminate such records. This created confusion and concern, especially since many schools are now beginning or have already begun their semester Spring breaks, or are in transition between quarters. SEVP subsequently issued the above statement. 

On March 13, 2020, SEVP then published a follow-up to its March 9, 2020 guidance providing further details about online adaptations, identifying three common scenarios related to emergency procedures implemented by SEVP-certified schools: 

  1. A school completely closes and does not have online courses or other alternate learning procedures;
  2. A school temporarily stops in-person classes but implements online or other alternate learning procedures and the nonimmigrant student remains in the United States; and
  3. A school temporarily stops in-person classes but implements online or other alternate learning procedures and the nonimmigrant student departs the United States. 

See Follow-Up COVID-19 Guideance for SEVP Stakeholders.

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Travel

Q: Can I travel on a Yale-related trip? 

No.  University-sponsored travel is now prohibited domestically and internationally.

The information below is pulled directly from the CDC COVID-19 Travel Information

Q: What if I am returning from a high risk country?

To slow the spread of coronavirus disease 2019 (COVID-19) into the United States, CDC is working with state and local public health partners to implement after-travel health precautions.

Depending on your travel history, you will be asked to stay home for a period of 14 days from the time you left an area with widespread or ongoing community spread (Level 3 Travel Health Notice).

Countries that have a Level 3 Travel Health Notice (widespread, ongoing transmission):

  • China
  • Iran
  • South Korea
  • Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City

Q: Should I travel within the US?

CDC does not generally issue advisories or restrictions for travel within the United States. However, cases of COVID-19 have been reported in many states, and some areas are experiencing community spread of the disease. Crowded travel settings, like airports, may increase your risk of exposure to COVID-19, if there are other travelers with COVID-19. Read more from the CDC.

Depending on your unique circumstances, you may choose to delay or cancel your plans. If you do decide to travel, be sure to practice precautions to prevent getting and spreading COVID-19 and other respiratory diseases during travel. For the most up-to-date COVID-19 travel information, visit CDC COVID-19 Travel page.

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Commencement

Q: Will commencement be held as scheduled? 

We will update you as soon as more information is available, and any changes will be posted on the Yale Commencement website.

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Campus Access

The Quad

As of March 24, the Quad is closed except for the very limited access allowed to students who are receiving meals. (See housing and dining section above.) In keeping with the Governor’s Executive Order 7-H and the announcement of the Yale Provost, YDS has decided to take this step in order to discourage any gatherings, to free maintenance staff to serve other areas, and to signal our serious commitment to limit the speed with which COVID-19 is spreading.

All other doors will be locked and will not open with a card swipe. This is true for faculty, staff, and students. If you have questions, please contact John Stachniewicz, Director of Finance and Operations (john.stachniewicz@yale.edu).

Libraries

Libraries are closed for the foreseeable future. The library staff are now no longer able to scan materials. They can assist you with finding online materials, but they will not be in the buildings. 


Campus Worship

In compliance with Yale’s efforts to slow the spread of COVID-19, daily services in Marquand Chapel are suspended until further notice. The Marquand worship team is developing online, remote worship options. See the Marquand Chapel website for more information.

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Contact Information

Please be aware there may be a delay in reply should you e-mail or leave a voicemail.  We also appreciate your patience and understanding as we navigate this continuously changing situation.

List of YDS Staff Members

List of YDS Offices

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Contact

Academic Affairs

(203) 432-6340
(203) 432-7475
N122

Office of Student Affairs

Registrar's Office

(203) 432-5311
(203) 432-7475
N121
Monday-Friday 8:30-5:00

Office of Supervised Ministries

(203) 436-5703
(203) 432-5356
S127a

Office of Financial Aid

(203) 432-5026
(203) 432-7475
N119

Office of the Dean

Ministerial and Professional Formation